Customer Access and Accessibility Engagement Survey available through Feb. 28
Customers with disabilities are invited to complete a survey to assist RTD in providing more accessible service for customers
RTD’s Americans with Disabilities Act (ADA) Office within the Civil Rights Division is conducting a Customer Access and Accessibility Engagement Survey through the end of February 2025. The survey will help the agency better understand the experiences and needs of our customers with disabilities.Customers have the opportunity to directly inform RTD about ways to improve for the agency’s services. In appreciation for completing the survey, respondents may choose to be entered into a drawing for a chance to win one of 20 $25 King Soopers gift cards. Winners will be announced in March.
U.S. Census data show that,within RTD’s 2,345-square-mileservice area, nearly 10% of people have disabilities, whether visible or invisible. The majority of these individuals have ambulatory or movement-related disabilities, followed closely by customers with cognitive disabilities.
In alignment with RTD’s strategic priority of Customer Excellence, the agency will evaluate responses to determine and address accessibility barriers that might exist.In an effort to improve RTD programs and service accessibility systemwide, customer responses will inform work that the agency will be implementing over the next three years to improve physical and digital accessibility across RTD’s programs, services, and activities.
“RTD is committed to delivering accessible transit to individuals across the Denver metro region,” RTD General Manager and CEO Debra A. Johnson said. “This survey, conducted in close partnership with disability advocacy groups, plays a vital role in highlighting the unique needs of transit customers with disabilities. Their collective feedback will guide efforts to enhance accessibility, ensuring RTD’s services align with customer expectations and adapt effectively to meet their needs.”
The survey is available in alternative formats such as Braille or large print. Customers have until Feb. 28 to respond. All responses are confidential. To access the survey, click here. Customers who prefer to complete the survey in paper form can contact RTD’s ADA Office via email at [email protected].