Customer Excellence
Customer Excellence
Each year RTD contracts with a third party to administer intercept surveys of our customers. Surveys are administered to passengers willing to respond and provide input on satisfaction, use of services, and basic demographic information.
Customer Satisfaction
Percentage of survey respondents who agree or strongly agree they are satisfied with RTD services.
Customer Satisfaction
Actual On-time Performance
Internally calculated percentage of on-time performance by modality.
Actual On-time Performance - Paratransit
Internally calculated percentage of on-time performance by modality.
Actual On-time Performance - Paratransit
Actual On-time Performance - Bus
Internally calculated percentage of on-time performance by modality.
Actual On-time Performance - Bus
Actual On-time Performance - Light Rail
Internally calculated percentage of on-time performance by modality.
Actual On-time Performance - Light Rail
Actual On-time Performance - Commuter Rail
Internally calculated percentage of on-time performance by modality.
Actual On-time Performance - Commuter Rail
Customer Impression of Personal Security (aboard vehicles)
Percentage of survey respondents who agree or strongly agree they feel personally secure while riding RTD services.
Customer Impression of Personal Security (aboard vehicles)
Customer Impression of Personal Security (waiting)
Percentage of survey respondents who agree or strongly agree they feel personally secure while waiting for RTD services.
Customer Impression of Personal Security (waiting)
Perception of System Reliability
Percentage of survey respondents who agree or strongly agree the bus or train usually runs on time.
Perception of System Reliability
Impression of Mechanically Safe Vehicles
Percentage of survey respondents who agree or strongly agree RTD vehicles are mechanically safe.
Impression of Mechanically Safe Vehicles
Access to Accurate and Timely Service-Related Information
Percentage of survey respondents who agree or strongly agree they were informed about RTD’s services.
Access to Accurate and Timely Service-Related Information
Perception of Reasonable Fares
Percentage of survey respondents who agree or strongly agree RTD’s fares are reasonable.