Access-on-Demand (AoD): How to Use Lyft

Get Set Up with Lyft

• Download the Lyft app (App Store or Google Play)
• Create an account or log in
• Make sure your phone number matches what you provided to RTD
• Add a payment method
• RTD will send your Lyft Pass to your account

Accept Your Lyft Pass

• If you already have a Lyft account, your Lyft Pass will apply automatically
• If you do not have an account, follow the email or text to sign up
• Once set up correctly, your pass will be ready to use

How to Request a Ride

Step 1: Enter Your Trip

• Open the Lyft app
• Tap “Where are you going?”
• Enter your destination
• Confirm your pickup location

Step 2: Choose Your Ride

• Review ride options (Standard, Wait & Save, XL, etc.)
• Select your ride type
• Make sure the screen shows your reduced fare (example: $4.50)
• Make sure it shows Ride Pass / Promo applied
• If not, you may be charged full price
• Tap “Select [Ride Type]”
• Tap Confirm and Request

Step 3: During Your Ride

• Track your driver in the app
• Confirm the driver and vehicle before entering
• Follow your trip in real time

Step 4. After Your Ride (Check Payment)

• After your ride ends, open your receipt
• Tap the “i” (info) icon
• Review what you paid
• Review what RTD covered

Change Payment After a Ride

Please Note:

• You can update your payment method up to 24 hours after your ride
• You must update it before rating and tipping your driver
• Once the ride is rated, the payment method cannot be changed

Step 5. Check Your Lyft Pass Balance

• Tap the person icon (bottom right)
• Tap Payment
• Scroll to Lyft Pass
• Tap to view remaining rides and details

Step 6. Need Help

• Tap the person icon (bottom right)
• Tap Help
• Select your issue
• Visit help.lyft.com
• Service Animal Hotline: 1-844-554-1297