Customer Experience
Customer Experience
Providing a welcoming transit environment that supports a safe, convenient, and comfortable experience for all customers is critically important for RTD.
Provide an Excellent Customer Experience
Average Facility and Vehicle Cleanliness Complaints
In 2023, customers taking RTD’s annual Customer Excellence Survey rated their satisfaction with the cleanliness of RTD vehicles at a 3.9 out of 5.
Overall Customer Satisfaction
In 2023, customers taking RTD’s annual Customer Excellence Survey rated their overall satisfaction with RTD services at a 4 out of 5.
Engage with Customers
Customer Care Telephone Average Speed of Answer
As of November 2024
| November | Year to Date |
|---|---|
| 34 seconds | 25 seconds |
Average Number of Days to Resolve Customer Care Cases
As of November 2024
| November | Year to Date |
|---|---|
| 3.98 days | 7.24 days |