Customer Experience

Providing a welcoming transit environment that supports a safe, convenient, and comfortable experience for all customers is critically important for RTD.

Provide an Excellent Customer Experience

Percentage of riders who agree or strongly agree vehicles are clean

In 2024, 54% of Customers responding to the annual Community Value Survey agreed or strongly agreed RTD contributes positively to the region.

Overall Customer Satisfaction

In 2023, customers taking RTD’s annual Customer Excellence Survey rated their overall satisfaction with RTD services at a 4 out of 5.

Number of Negative Comments per 100k boardings

Last updated January 2025.

Number of Negative Comments per 100k boardings

Number of Customer Commendations

The attached report lists customer commendations for RTD Fixed Routes, FlexRide and Paratransit services. This data is updated monthly.

See data for commendations on page 21.

Customer and Community Engagement Report

Percentage of riders who agree or strongly agree they are satisfied with RTD services

In 2024, 66% of Customers responding to the annual Community Value Survey agreed or strongly agreed RTD contributes positively to the region.

Engage with Customers

Customer Care Telephone Average Speed of Answer

See the average speed of answer to a customer call on page 19 in our report.

Customer and Community Engagement Report

Average Number of Days to Resolve Customer Care Cases

See the average number of days to resolve a customer care case on page 21 in our report.

Customer and Community Engagement Report