Customer Experience

Providing a welcoming transit environment that supports a safe, convenient, and comfortable experience for all customers is critically important for RTD.

Provide an Excellent Customer Experience

Average Facility and Vehicle Cleanliness Complaints

In 2023, customers taking RTD’s annual Customer Excellence Survey rated their satisfaction with the cleanliness of RTD vehicles at a 3.9 out of 5.

Overall Customer Satisfaction

In 2023, customers taking RTD’s annual Customer Excellence Survey rated their overall satisfaction with RTD services at a 4 out of 5.

Engage with Customers

Call Answer Rate

This section is under construction.

Average Time to Resolve a Customer Issue

This section is under construction.