Access-a-Ride

Providing travel options for people with disabilities in Colorado

Access‑a‑Ride provides local bus transportation in the Denver metro area for people with disabilities. We help individuals who cannot access our fixed-route bus and train system to maintain their freedom to travel around the metro area.

Available service

You can schedule a trip within Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas and Jefferson counties in Colorado, as long as your starting point and destination are within 3/4 mile of RTD's Local fixed-route transit system. Some restrictions apply.

Access‑a‑Ride is available during the same days and hours as our Local bus service. We offer curbside and door-to-door service with driver assistance if requested, as well as subscriptions for passengers who make regular trips to the same destination.

Once you've been approved and receive your Access-a-Ride card, use our convenient reservation system to book your travel at least 1 day and up to 3 days in advance, as trips are pre-scheduled.

2019 Fares

Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride fares can be paid in cash or with Six-Ride Access-a-Ride tickets ONLY. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD Sales Outlet, participating King Soopers and Safeway stores, or online.

local

$5.00

one-way

regional

$9.00

one-way

airport

$20.00

one-way to DIA


Local 6-Ride Ticket Book

$30.00

An aide who accompanies a disabled passenger rides free. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and train service.

Interactive Voice Response Scheduling

RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations.

Learn More

Request an Application

Contact us

  • 303.299.2960
    TTY: 303.299.2980
    Monday - Friday, 8 - 5pm

  • 303.202.9143
    Replace a lost Access‑a‑Ride card

Learn more

Sign up for email updates

NO REFUNDS

There are no refunds for purchases of any fare products. Fare media may carry an end-of-year expiration date; if so, they may be eligible for credit towards new fare products during a limited period under RTD ticket exchange policies.

Interactive Voice Response Scheduling

RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations. The following information is being provided for information only and is not intended as a comprehensive explanation of each feature.

INBOUND CALLS (Calls to RTD)

Access-a-Ride

  • Passengers may use IVR to check the status of same day trips
  • Passengers may check about trips scheduled for future dates
  • Passengers may cancel trips up to 2 hours prior to the pickup window

Access-a-Cab

  • Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile

OUTBOUND CALLS (Calls from RTD)

Access-a-Ride only

  • The night before, passengers will receive a call to remind them about their next day trip(s)
  • On the day of service, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 minutes
  • System wide emergency notification calls, e.g. weather impacting service

Benefits

  • Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
  • Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
  • Calls to Dispatch inquiring the status of a same day trip will be automated

Learning the IVR system

Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition and is easily interrupted with background noise, so please speak clearly.

Customer Information Updates

The call center will be responsible for managing requests for IVR password resets and updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords and all updates will be reset within 24 to 48 hours.

Access-a-Cab

Passengers will be able to schedule Access-a-Cab trips, using the IVR system, at any time up to 23 hours in advance, limited to four trips per day. If a passenger is having an issue scheduling a trip between 6:00 a.m. and 9:00 p.m., they will have the option of transferring to a reservation agent. If a passenger is having an issue scheduling a trip between 9:00 p.m. and 6:00 a.m., calls will go to Dispatch. The Dispatch team will manage any issues and help book trips during those times.

RTD continues to make improvements to its services and hopes that your IVR experience is positive. If you have any questions or concerns, please contact Customer Care at 303-299-6000.

Reasonable Modification

RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.

Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.